Appalling customer service, several phone calls, many emails, no one cared, lip service & blah blah blah avoidance techniques to an original complaint about a store managers attitude to a homeless man outside there store on there site in minus degrees, manager wanted him moved as he was making a mess & when a charity stepped in & helped this man they offered the charity £ 30 as" we dont have a big budget for this" quote from executive team. I was a customer of 25 years, appalling attitude to me & this charity has done nothing to turn this situation around. Would give minus star rating. Homeless man ended up being being a missing person, Sainsburys just wanted him off they're land.