Customer service Sam, the duty floor manager, was appalling. I called to complain about a delivery of bread with a best before date in 4 hours of being delivered. His manner of "we followed the policy rules but as a gesture of goodwill, we will refund your £1.10". I told him I wasnt calling about the refund but the nerve to deliver a loaf of bread at 8pm when the use by date was the next day. And to make matters worse, he was doing me a favour by refunding the money. He could not understand that he was making out what a hero he was for refunding me the money saying Sainsbury did nothing wrong but followed the policy of informing me on the receipt that the product had a short use by date and I had the option to refuse. Being dark and simply unpacking into bags, i didnt look at the expiry date till after I brought the groceries upstairs and unpacked. Needless to say I will not shop with Sainsbury with such appalling customer service. I do love the delivery guys. They are so friendly and so helpful and kind.