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Anonymous
Sainsburys Ferndown repeatedly ignore the timed delivery slot. Delivered 10.20am instead of the booked and confirmed 12-1pm slot (not good when I worked late and needed the sleep!!). Not the first time this has happened either, the same happened last week. Also, I was not informed there had been substitutions and therefore didn't know to check I was happy with the substituted item which I'm not. Finally, yet again the store picker clearly doesn't know the difference between products and puts items such as a lime through as a lime but actually has delivered a lemon! Today, yet again, I didn't receive the item I ordered as the picker had chosen the wrong item. Sainsburys is my preferred store for groceries so I'm gutted that I cannot trust to shop with them for my online deliveries any longer as certainly my local store, Ferndown, Dorset consistently gets it wrong.
5 years ago
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Sainsbury's has a 2.3 average rating from 1,665 reviews

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