It's always a pleasure to go to sainsbury’s local (Andover Road Newbury). I mostly like to go in the evenings as there is usually a lovely lady named Yvonne who just lights up my day. She always has a smile on her face and nothing is too much trouble for her. I recently had a new nectar card delivered and had accumulated a lot of receipts, as there was a big queue behind me I said not to worry and that I would wait another time for a quieter period to put the points on. Yvonne would not hear of this and called the manager to help, to make sure my points went on the card. It's also lovely to hear a staff member say how lovely she is when I asked what her name is, and how they love working with her. She really is a wonderful asset to your team and I really hope she gets recognised for this. People are always quick to complain but never quick to leave positive feedback. Thank you Yvonne and keep doing what you do. (Making people happy) x