I can honestly say the experience of shopping with Sainsbury has taken a real nosedive recently. We have shopped with them over many years and had no complaint until recently, and can now testify to three bad experiences. Normally my wife shops instore for groceries, but as we have a touring caravan, time sometimes makes it more expedient to shop online for delivery to be delivered the day before we travel. In theory this should give us fresher goods. The previous time we did this, we found that many of the items were of short date, and having had a late night delivery were unable to do much about it. A few weeks later, my elderly mother had three items in her shopping delivery that were actually out of date. Today, we have had a delivery with tomorrows sell by date on two items, the day after on two more items which would normally have a few weeks on them, and a further two items containing a meat product where the sealed packaging was ripped and open to the air. One can only surmise that there is a policy to get rid of items with short sell by dates with online shoppers, some of whom wont bother to contest it. However, poor as this transaction was, the problem really came, when, after politely ringing the store I had the phone put down on me. Contacting the central online number, I was told that they would arrange redelivery of the said items, only to receive a call saying that the store manager wouldnt accept this resolution. After organizing a refund for the items, I then proceeded to highlight my complaints and address the policy of out of date or close to expiry products and quite frankly, the operators attitude was little short of a disgrace. Sainsburys pride themselves on being supposedley one of the more up-market supermarkets, but we can honestly say they are going downhill fast, and as a family, we will never shop with them again. I accept that mistakes happen, but the true marque of a company is by how mistakes are sorted out. Sainsburys no longer appear to care about the individual customer and exhibit an attitude that they do us all a favour by allowing us to shop there. We will of course be going elsewhere in the future.