They have certainly taken a slide in the last 12 months. The shelves during the week are not restocked leaving large spaces everywhere through the store. The goods are not cheap and the prices fluctuate weekly. £1.60 one week, the next £1.00 as an example in the biscuit section and this seems to happen every other week [they must think you are an idiot]. Items that I enjoy are suddenly removed presumably because they don't sell well [whatever happened to spotted dick pudding in the frozen section to name but one item]. The till girls have been replaced to a large extent by the introduction of the scanner system. So they are forcing you into using the scanner by creating large queues on the normal check out. The scanner puts the onus onto the customer into getting everything right which makes you feel like you are going through customs. It is so easy to inadvertently put something into your bag forgetting to scan it. It is noticeable in my local shop [pepper hill, kent] that the car park is becoming emptier each week you go there. I cannot recall how long I have shopped at Sainsbury's, it must be 30 to 40 years if not more and I guess it's time to say goodbye.