Appalling customer service I have recently moved and am now half an hours drive from the store so have done 2 online shops. The first was ok but there were quite a few substitutes. This week the delivery was due the evening before my guests were due. They failed to deliver any of the frozen food and the fresh berries were all “use by” the next day. This was annoying but wouldn’t have mattered if customer service had dealt with it properly. I waited over 30 minutes to speak to someone who then assured me the frozen products would be delivered “first thing” the next morning. I got up early but nothing arrived. I phoned again at 10am and was assured they would be delivered between 6pm and 7pm. In fact they arrived at 5.45pm. In the meantime I had emailed Sainsbury’s but have still not had any reply from them. As a long time loyal Sainsbury’s shopper and shareholder I am wondering what is going on with them at Management level. They seem to have forgotten that they need customers in order to succeed and they are currently losing them.