Absolutely disgusting service with online shopping. We have been ordering online for a while now as we don t have a car, so getting it delivered to home made sense. As time went on we were getting random things put into bags and heavy things like carrots and potatoes put into softer things like raspberries etc, and therefore we were getting alot of items damaged and have to throw them away. It got worse and worse when I was ordering a lot of fresh meat. It was just rammed into bags without any care. I spoke to customer services about this for nearly 8 weeks running as I was getting packets of fresh meat being damaged therefore they were getting purferated holes in them or the packets were that badly damaged that they got to us ripped open and the lids coming off. This was so inconvenient as our nearest shop is about 1-2 miles away and it's only a corner shop and we do not have a car. It was also dangerous on a health point of view because if I had t noticed some of the fresh meat packets were damaged it could have caused food poisoning not knowing how long these packets were damaged for. I simply had to Chuck a lot of things away on a weekly basis and ring customer services on a weekly basis, I was getting tinned goods damaged too and other packet foods damaged as sometimes they were placed in the same bags with bottles of things, I kept ringing every week and customer service were so understanding and full of sincere apologies, they were offering me loads of vouchers in respect of the damaged goods. They even spoke to the manager of the pickers and packets to say that my problem was ongoing and was told that he was going to keep an eye on what was going on. So when that shopping came i just wasn t surprised that still nothing had changed. I ordered 1 fresh meat product that week but I always ordered a lot of strawberries, I had ordered 5 large 800g punnits as we eat a lot of fruit and they arrived with the packets undone and all of the strawberries were oozing and very mouldy with the growing all over them , we were absolutely disgusted that they sent those out to us like that, we were spending over £150 every week and promised things would get better , but they never did, it got stressful and annoying every week having to phone customer services as it seemed that because we had complained about things so many times, it almost felt like some of it was being done deliberatly. The strawberries were the last straw, it was obvious that their attitude was not going to change and the shop that Sainsbury s is , we are so disappointed in there service and they just don t care, they just seem to ram everything in there bags, but they are costing the customer time,money and patience. We will never ever shop with them again, they caused us too much hassle, also we got a lot of bad dates on stuff which was a right pain. They are absolutely useless and don t give a damn. We shop with someone else now and get a much better service !!!!