I have been a Sainsbury's customer for 30 years and this is the first review I have ever written. What a decline in service and quality of product! In Store (West Auckland, County Durham), regularly fresh fruit and veg, has gaps/ out of stock, or is of such poor quality, that I've walked out and gone to Tesco's. No real stock on their "Fesh-Fish", counter. Nothing like Morrison's. Even their own brand, household products have been out of stock! Home Deliveries. A complete drop in quality and availability. My last four deliveries have had:-, Six Sainsbury's own products have been substituted with "main brand", higher cost items. 2 qty fresh/ loose Pears, substituted for 4 qty pears, on a wrapped tray, with only two days on their "best buy date"! Ironically, they were, "rock-hard" and even after a week, were inedible. Mushrooms, sent back as they were brown and had no useable life left in them. Loose Broccoli, not available. (Is this part of Sainsbury's initiative to reduce plastic? If so, why send me Broccoli wrapped in plastic? (Plastic wrapped tends to be "loose stalks)" and you cannot check the freshness, on delivery. Choice of wine, is regularly substituted. My last, "home delivery", cost me an extra £7, as I could not get back onto their, On-line" site to complete my order! What a change and not a good one.