Yesterday we ordered delivery through Sainsbury's for the first time. It was due to arrive between 7-8pm. By 8:30pm the delivery still hadn't arrived so we called and they explained that the delivery truck had a punctured tire and would arrive within 30 mins. Eventually, after continuously calling every 45 mins, our food finally arrived at 11:55pm (they never took the time to call us and update us). 80% of the food we recieved was due to expire that same day. So we called in the morning and they said they would refund us the cost of the expired food and the delivery cost. We also asked for a receipt because the driver didn't give us one, they said that would arrive by mail in a weeks time. Later on that day our card was charged £15 more than the "estimated" total of our ordered. We are currently on hold on the phone to sort this.