Terrible Service, Delivery expected between 5pm-6pm, it was 7pm it hadn't arrived. Received an email from you to say you have tried to call me and I should call you...No one had called me. I called spent about 30 mins trying to get through to someone who was unhelpful, they stated the order is cancelled due to personal reasons! What exactly does that mean? It wasnt a driver issue or a broken down van as it would say that, however, you had taken my money and would not refund it, there was no one I could speak to apparently either at the store or on the telehone and I should call back at 9am the following day! No offer to help no offer to refund no offer of assistance. I managed to source a telephone number for the store who the lady there was very helpful and explained a problem with the driver and somone should have explained that when I called and offered to rebook it for the following day! Really terrible service, The staff at the store were wonderful but the service tonight from your online customer service has been totally shocking. Oh best news is when leaving the house to go collect the order there was a Sainsburys delivery being made in our road! ****A warning to all dont order your food its 50/50 if it will arrive and if it doesnt you will still be charged and have to then collect the delivery yourself or face loosing out all round****