My partner and myself visited Cramlington store yesterday 13/11/19. After doing a shop we decided to call into your cafe for lunch. I have to comment about how dissatisfied we were concerning the service we received and the meal itself. The customer service was nil. We were ordering and the assistant while speaking to my partner decided to have a long conversation with another person while keeping my partner waiting . Our order was not completed until my partner asked if she could take our order now please. No apology was given for the time he waited. After our order was taken we found a table which because the hall was full decided on a small table af back of cafe. The table was dirty and asked an assistant could she clean the table , this she came back and did. Our food arrived my partner bacon sandwich, myself fish/ chips/ peas. Bacon wasn’t cooked properly and was cold . My meal was cold and chips burnt the pease were cold but very nice. Our tea wasn’t very nice as coffee wasn’t. Our overall experience with the cafe itself was pleasant but the service we received I’m afraid doesn’t make us want to go again. Very dissatisfied and disappointed with the whole experience we will go elsewhere in future.