Ok I have to slate Sainsbury’s , they are either very stupid or just being facetious, the later I believe to be true. I bought some flowers £6 (& this is not about the money) . They had a five day guarantee, within the 5days all the buds went brown so I called the shop. “Answer “next time you are in the store bring them back , so I did. Oh no receipt or packaging so nothing we can do(why did you not say when I called ). Fine I leave the store ....I then realise I need to go back for a car park ticket , I get back only to hear the woman who served me telling another customer how rude I was ... WOW... she saw me and shut her mouth so quick going red. I then go home & find the packaging but don’t want to drive back because I was upset with the assistant so I emailed head office explained the above & attach image of packaging. Their reply .... you need to contact the company on the rear of the packaging... So I ask why their staff do not know this & do you not guarantee the flowers in your stores ... their response (the facetious one) if you don’t have the packaging or receipt there is nothing we can do. They did not answer either of my questions & they have the image of the packaging... also appears they are not worried they have rude staff . Sainsbury’s star rating I had to hit 1 star but I actually rate it 0 ....