My online order due the 29th Nov couldn't be delivered by Sainsbury's due to the van having an accident. Payment of £160.83 had already been taken and I am still waiting for them to refund me over three weeks later! I have called and emailed several times and aside from a couple of helpful staff the majority of responses have been dismissive, unhelpful or rude. They really don't seem to care about their customers. I have only managed to get the refund by raising a dispute with my credit card company. For some people being left without £160 for three weeks could have meant no food at all, but this doesn't seem to bother Sainsbury's.