I have had the worst experience ever - ordered online - for a specific paid delivery time slot - confirmation received on date of delivery - that all items would be delivered on time - at the time of delivery my order was cancelled and my account stopped - was told that they suspected fraud. I then received an email a couple of days later that the order was cancelled and I am not being charged. When I check my bank account I find the total amount charged to my account. Now here I would have expected Sainsbury to send me another email apologising for the error and refunding my account - instead I had to call them - I was told it would take them 5 working days to refund - when I said its a big amount and will be out of pocket for 5 days... I had an unfriendly response - Didn't expect this from Sainsbury's - but then looking at this page I am not really surprised. Also I was told by customer services that I cant complain - when I threatened to go to FCA the line went quiet - I was then told I am going around in circles - basically saying shut up and get lost.