Ordered a steam iron from Sainsbury's Online website. After registering all my details and getting my credit card payment approved, I was informed that the item would be available to collect at the Click and Collect point at their Littlemore, Oxford store the following day between 11am and 12. When I arrived at the store at 11:40 on the day, I followed the signs to the Click and Collect point, which turned out to be a vacant parking area with no sign of any staff, or anything at all. Customer service inside the store directed me to Argos at the back of the store. Argos said nothing to do with them and sent me back to Customer Service. They said "Go out to Click and Collect" in the car park. I said there is nobody or nothing there. I was then asked to sit down while they tried to trace the Click and Collect personnel. After five minutes or so, an assistant arrived, only to inform me that the item was unavailable. Having made a round trip of 16 miles to get to the store, I asked why I hadn't been informed, when placing the order, that it was unavailable. Also, why had I had email confirmation of my order but no email or telephone call to tell me that it was not, after all, available. They said that my personal details contained a very long phone number and they couldn't reach me when they tried to ring it. I was shown a screen shot, which indeed had a number of digits after my phone number. I have no idea where those appeared from. When I got back home, I rang the very long number and guess what! My mobile phone rang normally. So, porkies were told. The whole experience was upsetting, cost me petrol money and was a waste of time. Do not bother with online ordering from Sainsbury's!