What has happened to Sainsbury's??? Have used their online shopping for years with no issues, after having numerous problems with other stores, and suddenly it seems their customer service is absolutely shocking! They have removed all emails (apparently), their online chat is useless and 'advisers' lie to get you to leave the chat without solving any issues, and they expect you to contact them via social media sending personal information to pass 'security' in order to deal with your issue, to then not even reply to your messages. Not sure how this works in regards to GDPR but after my experiences recently, their new system for dealing with issues is beyond poor and I will be looking at alternative stores again after being a loyal online customer for 10 years+. It's such as shame as the delivery drivers are usually brilliant. Sort it out Sainsbury's.