Ordered shopping online for home delivery. Received a call 30 minutes into the hour slot shopping should have been delivered to say they could not deliver due to technical issues. First point is: Did they only just become aware of the problem? No rearranged delivery times for order placed for at least 5 days. The refund of money we paid, over £100, will take 3 to 5 days. So, they can take money for shopping order instantly but can't refund for 3 to 5 days. What would have happened if we had no other funds? No food for 3 to 5 days? Offer of compensation: £10 off next order. Seriously, you think we will place another order.