Just had an online delivery of grocery which was substandard because everything was delivered soaking wet. Cereal boxes and all manner of plastic were wet through. They can’t help the heavy rain but was surprised that due to weather conditions the trays were not cover over and all dry food items were at top of trays. So boxes wet through. Also unpacking the trays noticed several plastic bottles were covered in mauve covered liquid and stains. Finally unpacking tissue boxes , kitchen roll and loo rolls all covered in coloured liquid. Unpacked the items onto hall carpet, driver rushed off quick as we started to bag it up we realised stains and liquid were wine. This was not part of our order and obvious something had split over our delivery. As we had not realised this at first there were drips on carpet. Phoned number to complain and told we had option either to refund some of damaged items or take the whole delivered ourselves back to London Colney store for a refund. Not only is this not our local store , but we would have to bag everything up and take it back ourselves , Sainsbury refused to collect the order. We spoke to several people but just go round in circle. Even head office just put you back to the original team which seem to be in Scotland. My argument is , if if by an item of furniture which is delivered faulty, the store comes and collects it, it is not for me to deliver it back. They refused to even collect the next day , although they would be happy to deliver another order the following day. Although they offered refund of £20 , that is only against another online shop which again they would deliver but not take the faulty goods back. Will never use Sainsbury online again , and such poor custom service will probably never use their store again.