My partner donna tripped over a raised manhole lid in the petrol station kirkcaldy complained to the manager then further online and asked for cctv to take it further as she really hurt herself to be told cctv doesnt work you can have a £50 voutcher take or leave it for a big supermarket its a joke to trat people like this no wet signs were up either and lane was closed till repair was done i will leave this review as many places as i can find and can only reccomend avoid this company at all costs my mrs side was all bruised and she felt humiliated and the higher up in the sainsburys was also not interested the store manager sam fraiser was helpful but his hands were tied to what he could do agreeing with us sainsburys was at fault thanks for taking the time to read regarding the shambles of head of complaints