I called customer support cause they locked my online account! A lady confirmed my detail and let me wait about 5 minutes! Then told me my account had been closed forever and I was not able to shop Sainsbury’s online groceries anymore! The interesting thing was that she didn’t allow me to say a word after she announced the decision rudely! she interrupted every word I tried to say! She kept saying the only way to discuss this was to write to head office! What?! Will I die without your food? Nobody will waste time to write to head office to beg you to sell products to them! There are plenty of online grocery I can shop! I want to ask you 3 questions! Is your price competitive? No!!! Are your products the best? No!!!!And do you have the best customer service? No!!!!! You will lose your customer one by one without attention! You will be eliminated from your peers if you continue to treat your customers this way!!!