Sainsbury's cancelled the delivery of an order because their van broke down and had no one to take over. They promised a delivery in the morning of the next day, never came, and did not call as they said they would to inform us. I had to chase it up, customer service said they will deliver that evening. The delivery never arrived in the evening and no one called us, for the 3rd time. I called customer service again, only to speak to an atrocious, patronising man, who did absolutely nothing to resolve the situation. On day 3 of this charade, the store manager was supposed to call us to issue a refund for the order they never delivered - a week's grocery shopping. She never did. I had to call twice, but never received a refund nor a call from the store manager. This continued for another 2 days. It took them 5 days, lots of lying, patronising, and absolutely incompetent customer service to finally issue a refund. They did not return the nectar points we had used to our account. They lied about offering a £10 voucher to compensate for the 3 missed deliveries, as they never sent that through. They did nothing to compensate us for their messing up continuously for almost a week, and for the 9 phone calls I had to make to try to get our money back. They would have kept our money otherwise, like common thieves and scammers. I have not seen such disgusting customer service and incompetent staff anywhere else in my entire life.