One of the worst services available in the UK. Please don't order anything online, read this review first. I have ordered food and essentials on 11/03/2020 with my last money. My order is for £199, after the substitutes £201 have been take off my bank account. On the delivery slot between 12-13.00 someone rang on the buzzer for 2 seconds and until i get to the door, they was gone, leaving me no time to answer. Later i was told that this was the Sainsbury's driver. I did not know that until next morning when i called them to find out why they don't deliver my order. They send me an email as well that there is an issue with order, i rang them and they said that because i have ordered 30 pack of Highland 6x1.5L of water, their driver needs help. I have issue with my leg, and this is the reason why i have made an home delivery order, if i could manage to go to the shop or help their driver, i would shop myself. They said that the driver have tried to deliver the day before when i told you someone rang and ran away leaving me no time to answer. Then they said the order must be collected from their store, they really did not care that i am physically unable to do that. I really feel sorry for these heartless people, just imagine those poor people. Their driver needs help, but the ASDA drivers does not, they deliver everything to your kitchen table top without mooaning. I told sainsburys rep that i am unable to collect and i want to cancel this order.. Now the big issue is that today is 26/03/2020 and i still have not my money back from Sainsburys, no refund, not contact at all, have called them many times and they said simply wait until Thursday, after wait until Monday and then they simply switched off their phones, it's just a machine that holds you for 5 minutes and simply turns off the phone in the end, there is no option to speak to someone at all. My family now is in self-isolation due to the coronavirus and Sainsburys did not refund my £200 until now in these hard times, when my last money i have and i need for a food are now being hold for nothing for 2 weeks. In their website says the refunds take 3-5working days. I have now reported them to trading standards. If sainsburys reading this my order number is 314264529, my name is Anton Antonov.