Ordered a delivery the one and only I have ordered at this time. I left a gift for the delivery driver at the door as I appreciate everyone is under strain and working hard and am thankful to them. However I got my delivery in after he had left due not making contact and the meat and majority of my order sent went off the day before my delivery and the rest was due to go off that next day. I was shocked to be sent gone off grey meat.I took pics of all the out of date items. This food was meant to be my weeks shop but it was off and everything else needed to be eaten immediately!! Impossible! I called their customer line a million times until I got in the on hold queue which again I understand was busy. After 2 hours spoke to someone who said the refund department would call me back to process a refund. I was understanding and thankful. That was 4 days ago and no contact. I called again today first thing this morning and after a 45 minute wait was told I had to call another number....Called that number the woman was quite rude and unhelpful and said I called the wrong number!!! Arrgghhhh I explained this is the number they told me to call and could she not transfer me to the refund department. She said no I have to go back to the main line, wow I needed to sit on hold AGAIN! She said she would transfer me which I thought o.k, bonus and thanked her, she transferred me and it was not able to be on hold but the automated system told me no one could take my call and the line cut me off!!! So I am again on hold to the main line and another 45 minutes in so far and still waiting!! Please refund team just call me back and refund me for the out of date food you sent and please everyone be vigilant as getting out of date food can lead to illnesses you do not need at this time especially if you are vulnerable.