Whatever phone number I phone it either tells me to phone back or just goes dead. Before that however I have to listen to the propaganda of how you are helping the people over 70. I have been on the web site which did not give me the information I needed, not even a live chat. I consider myself to be a loyal customer for over 20 years, unfortunately I didn't realise that a big organisation like Sainsbury's was unable to cope in a crisis. Has your thousands of employees all gone down with the virus I get emails telling how helpful you are and also phone different numbers to put myself on a register, all the numbers I am told to phone, tell me to phone back, which I have done over 10 times a day since 18th March. Why was a system not put into place (like other companies) that if they are busy offer either to wait in a queue telling you what number you are in that queue or offer to phone you back. Your company is certainly behind the curve My problem is simple I have locked myself out of the on line account and as none of your staff are able to help me, I must risk going to the store, which is not helpful. I have just spent 45 mins waiting for technical advice (yes I got that far this time) then it went dead and as I was putting the phone down it asked for my opinion in a survey on how the call went, which added insult to injury. I go to the nearest store to me now which is Asda. I am disappointed that your company has not stepped up to the plate, when others have. I also do not expect any of your staff to take notice of any of these reviews or reply as they are too busy!!