Zero star if it was available But sadly not .... Very very upset & extremely disappointed in sainsburys & the whole supposed vulnerable adult online shop . Sorry for long post & spelling ok here goes ... My mum who is registered blind is 72 , has diabetes needs her hip & right knee replaced ,& extremely vulnerable, I wanted to order a few food items basics & a few treats ... so she could survive. I’m in Somerset and extremely worried mum Has , no family near by , her friends are like herself all vulnerable & stuck indoors , I’ve been a customer for years with sainsburys , & registered mum as vulnerable finally after a long wait just over a week , we finally had a text to say we could book a shop delivery. I spent hours trying to log in to there site to get shopping to have it crash I was NOOOOOO , & having to started again at least 6 times ....panicking as slot time scale was ticking down , eventually I got some meals , I was happy knowing mum could relax & have supply’s. I did pop a little note Explaining about mums disability asking if they could please help to at least pop it in door way hall or if possible pop in kitchen , its is a bottom flat that’s been designed especially for the disabled, so no stairs no long walk ... Firstly mum gets a knock on door and has her shopping on path ....the driver saying .. there’s a few changes but he can’t take anything.. & said you need to call help line and drove of. In the shop I included a few little extras ~ I know essentials only !!! Including Easter daffodil’s a few bunches, ( which didn’t come & there was no substitute.... so Sainsbury’s has no flowers I find the hard to believe ! ) just thought as she’s not allowed out it’s bringing a little bit off the outdoors in. Anyway moving on ~ a few essential things ordered a six pack long life milk , a fridge milk nothing so mum has no milk for tea cereal Saying no substitute available REALLY .... Broken eggs ....a split muller yogurt , that covered a shopping & NO LOO ROLL ,substitute’s that are no good as mum has dietary restrictions, shopping missing but still charged for , short dates , with no explanation no amendments to the bill ...we spent £155 +£4.50 delivery ,to get a half shop & unable to speak to anyone is unacceptable. After Delivery I was worried as mum was upset & in extreme pain & rather stressed from lifting and taking shopping in ..in hindsight I would have done a smaller shop , but being 500 miles away wanted to ensure especially as it took so long to get a space this time , she may have been allocated a helper with Fife Council I Won’t go there yet another absolute disgrace and supposedly going above and beyond , After trying online live chat which no use & a waste off time, this service is unavailable..I phoned local Kirkcaldy Fife store to hear a pre recorded message .. I then called all the other telephone numbers getting only the same pre recorded message which is in a loop & cuts you off , I then feeling so very frustrated , I Then went on to email to have it bounce right back WHAT THE HELL IS GOING ON ITS ALL ABOUT MONEY ( NO CASH ACCEPTED! ) JUST ABOUT PROFIT IT’S ABSOLUTELY DISGRACEFUL YOU ARE TAKING THE CREDIT FOR GIVING YOUR CUSTOMERS A SERVICE THAT IS NOT HAPPENING. SHAME ON YOU, MIKE COUPE CEO