Shocking customer service. On hold for over an hour, only to be spoken to rudely, and hung up on, because he had ‘vulnerable customers to help’. I was ringing about delivery charges for vulnerable customers - Sainsbury’s have suspended their delivery passes, so I have finally got a vulnerable customer slot, but because of when it falls, am being expected to pay £5 for it. I was told this is because Sainsbury’s have to ‘cover their costs‘, but it feels like profiteering to me! They need to weigh ‘cost covering‘ with the reputation always risk, and the loss of loyal customers to competitors, who treat their clientele with a bit more respect.