My wife's post about our Customer Experience: "Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us. Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!! Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone.. Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it.. Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!?? What an experience - what an awful service! I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then... — at Sainsbury's (Basingstoke)."