Went to their Stanway store Colchester bought boxed dinner set and 6 matching mugs. Upon getting home washed dinner set and mugs noticed one mug hairline crack in it decided to return the lot for refund as thought will not be long lasting. Back to store woman on customers service asks have you used it? no I replied only washed it. Cannot take it back then as now secondhand we cannot sell as new. Pointed out nothing on their notices in store about cannot return chinaware if washed it. Said I would email head office they told me all this is on their website or customers can phone for terms conditions. I pointed out customers should be made aware of terms/conditions in the store not be expected to phone/or go online before shopping. Will report to trading standards at Colchester Council as this is sharp practice.