Sainsbury’s in New Barnet are refurbishing their car park, however the work constantly starts well before 8.00am, the legal requirement. Numerous people in my building have tried to complain, but Sainsbury’s have no real system to do so. We’ve tried calling, but it’s automated, and eventually it just hangs up. We tried searching online but their website says to call, which was futile. We found an email address, but got a reply that they no longer respond to that email. The queues to the store prevent us from complaining in person, which is understandable considering the circumstances. Sainsbury’s provided no warning of this extensive work that has been going on for weeks. It’s boiling at the moment, but none of us can open our windows because of the dust clouds. And we’re constantly rudely awoken by the noise. I understand that they may want/need to complete the refurbishment, but I feel that they should have given notice and should not start before 8.00am. It’s shameful that Sainsbury’s do not care at all about their customers. We all use Sainsbury’s as our main food supplier (even though their stocking up is awful) but their nonexistent customer service shows how little they value us.