after 50 years of being a loyal customer - I will never shop in Sainsbury's again. My necessary 'on line shopping' was a bad experience. Food was on occasions out of date - shelf life on many - many items abysmal. Unable to complain via normal channels as all these routes appeared to be blocked. Finally 2 weeks ago my daughter on my behalf hand delivered a letter addressed to the manager - marked private and confidential - handed in at the 'Customer Service' desk at Sutton -Surrey branch. Of course I got no reply and my daughter actually enquired a week later in the store what had happened to the letter. No one had any recollection of my letter. Enough said !!! Sainsbury's should be ashamed of the exploitation of the most vulnerable members of our society by off loading unfit foodstuff at full price. Now do you understand why I will never shop in Sainsbury's again!!!