I tried to return some shorts that I bought from Sainsburys in Burpham, just before lockdown. I wanted a bigger size but was told I couldn’t return them as I didn’t have a receipt. I said they would be on my nectar card but she said there was nothing she could do. I think this is totally inflexible by yourselves, I only wanted a replacement not a refund and this is the first chance I have had to do this. Before lockdown I spent over a £100.00 each week shopping with you, but I wont be from now on. I really can’t believe you would lose a customer for £15.00 but it seems you really don’t care.