I placed an online order and sainburys didn’t have the items I wanted so sent substitutes costing almost 3 TIMES as much as the items I actually needed. On top of that they still charged me £7 for delivery despite the order now costing over £50 (due to their non-wanted, overpriced extras). Contacted them for a refund, was refused because I accepted the delivery - I’ve never heard such nonsense in my life! I will never order from them again or shop in their stores, disgraceful customer service & dishonest behaviour! They didn’t even send me an amended invoice, I had to work out the price differences myself & only realised then that they still charged me for postage too!