We purchased a Blaupunkt TV which is now 15 months old, did not buy extended warranty as most TVs seem to be quite reliable. Not in this case, the sound has failed but the picture is good. Blaupunkt did not want to know about it at all - not even if we paid for repair !!! Sainsburys asked us to take the TV to an independent engineer and pay for a report and then they might consider some sort of support - but the cost quoted was £50 plus delivery and collection - most TV engineers are also TV shops and suppliers, when you tell them it was purchased at a superstore like Sainsburys then you are paying the price of no valued service back up !! The TV cost £125, cheap you could say, but no, very expensive for 15 months viewing !!! I had e-mail contact with Sainsburys customer service ( I question the SERVICE element ) about six times with absolutely no result ( in fact it was suggested that the fault of no sound could be down to 'fair wear and tear' No progress has been made at all in fact I offered the thing back to them for nothing, I am just amazed that we spend approx £4800 per year on shopping and fuel - and for such a small service jesture they are happy to put that at risk, Gerry - in Devon HQ Customer service? no me I am sure