Disgusting customer service. No delivery of order. No call from driver to say would not be delivering order due to a puncture. Have they not signed up to the AA ( or equivalent)?  Waited for 20 mins on hold to speak to customer services to find out what was going on. First operator was incredibly unhelpful and frankly obnoxious. He offered me a delivery slot 25hrs later which did not suit me as I was not in. If you cannot stick to your side of the contract you should be offering a slot that suits the customer not you. Why can't you add the shop to the next van in the area? I got some poor excuse about the van being overweight. What nonsense, are you seriously telling me that a couple of bags of shopping puts a van over a specific weight. How did the operator know how much my bags weigh? I needed these products for a specific purpose and it was not a general food shop. As a service you should be busting a gut to get the food to the customer who are depending on the service. This obnoxious individual refused to put my complaint through to a manager as this wasn't part of their procedure. Again, seriously? The whole attitude was "like or lump it." He then put the phone down on me when I cricitised their service to customers throughout the whole Covid pandemic which frankly has also been disgusting. I really wasn't having this so called back to operator no 2. Again waited over 20 mins to speak to operator no 2. I got as far as giving my name and stating I wanted to speak to a manager. She put the phone down on me. Call operator no 3 took 35 mins to pick up the phone. She told me a manager would call me back within 24-48 hours. No call back was made. I left it 4 days and rang again. I was told a manager would call me back within 24-48 hours. Guess what 3 days later still no call back. I will never shop at Sainsburys again. You aren't cheap and your customer service is non existent and an absolute disgrace.