I pre-ordered the Samsung Galaxy S21 and accessories. The phone took nearly a month to come in and most of the accessories still have not arrived a month and a half later. The wireless charger that came in does not even work. I have been promised on multiple occasions that my items would ship out "today". I have never experienced such horrible service. It almost seems as though Samsung is actively trying to be bad at customer service. The real kicker is that as a Pre-Order customer, I assumed that I would receive the phone early or at least on the day that it debuted. I could not have been more wrong. I could have walked into any retailer that day and walked out with the phone and every accessory. Why even sell direct if this is how you are going to treat people? It has been frustrating to receive email from Samsung with a deadline for my trade-in when they have not even made getting my items to me a priority. To add insult to injury, all of the customer service agents that have made promises to me have all said "trust us, I will get you items shipped by elevating it to a priority" I have never trusted anyone less. I am guessing this is why Samsung has slipped into second place behind its competition.