Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,750 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My overall experience with the company was excellent. Their team replied promptly and provided support throughout the entire process. I would confidently recommend them to anyone seeking reliable and dependable help.”

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Posted 4 days ago

“I bought a Bespoke dryer and washing machine after 1 year the washing machine drum is loose and the dryer makes noise like it's 20 years old!”

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Posted 5 days ago

“We’ve had a $3300 OLED tv for less than 13 months and only on the wall for 9 stop working and Samsung wouldn’t do anything about it! We bought 7 TV’s that day and appliances of Samsung’s and we will never buy a product again!!!!”

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Posted 1 week ago

“Samsung have put me off using them in the future. Putting up deals to trigger FOMO but then as soon as they end, putting up better deals straight after, likely not long after your phone arrives. Then the customer service is incredibly rude, dismissive, will try to sell you things, even the thing you are calling about and hang up on you. I could recommend the S26 Ultra, but I can no longer recommend Samsung, they seem to have gone massively downhill and put all their resources into on-boarding new sales with no care once you have purchased. This is proven by their change to a 20% deduction on the product if you've pretty much turned it on as more ways to stop you being able to deal with their constant increasing discounts, as they know people would just keep returning as every other day they sweeten their promotions to get as many sales as possible”

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Posted 1 week ago

“""”

Samsung 1 star review on 20th March 2026

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Posted 2 weeks ago

“I bought a QN65Q80CAFXZA TV about two years ago, and it suddenly stopped working for no apparent reason. Meanwhile, my Insignia TV has lasted over 10 years and is still working without any issues. I assumed upgrading to a Samsung would mean better quality—but I couldn’t have been more wrong. When I contacted customer service, they denied my claim, saying the one-year warranty had expired, and showed no willingness to offer a repair even at my own cost. This experience came right as we were considering buying a Samsung fridge, washer, and dryer—honestly, it feels like we dodged a bullet. To make matters worse, a Best Buy employee told us that, based on his experience dealing with customers, he would never recommend buying major Samsung appliances.”

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Posted 2 weeks ago

“Pre-ordered the S26 Ultra on 7th March with a promised next-day delivery as per Samsung’s website. That “next day” first moved to 13 March, and now to 10 April. Truly an Ultra-fast delivery experience. While Samsung proudly advertised next-day delivery, the timeline has now stretched to 34 days after placing the order. Contacted customer care multiple times, but no one could justify the delay. Every time I requested to speak with a senior executive, I was told they were unavailable. Call-backs were promised repeatedly — but not even one happened. After getting tired of waiting, I called again and insisted on escalation. I finally spoke with a senior executive for almost an hour, only to learn he couldn’t resolve anything either. The explanation for delay? A “bulk order.” Seriously? If bulk demand impacts delivery this much, why promise next-day delivery in the first place? In an era where Amazon delivers in a day and Flipkart within 2–3 days (even for low-value products), delivering a flagship device in 34 days — with no accountability — is disappointing. And honestly, who knows if this will get pushed to June next. Thanks, Samsung, for the ultra-rich customer experience for hashtag#S26Ultra. Hats off.”

Helpful Report

Posted 3 weeks ago

“Do NOT purchase this refrigerator or any Samsung product from Samsung or any retailer. I purchased this refrigerator for my elderly parents to replace their 30+ year old refrigerator. HUGE MISTAKE! I bought this unit from Lowe's on July 4th, 2025 and it was delivered and professionally installed on July 12th. One December 29th the ice maker stopped working. My dad, who worked in refrigeration his entire career, called the Warranty Department to issue the complaint. On the phone my 76-year old father was asked to unplug the refrigerator for 5-minutes and to find and push the reset buttons. That did not fix the issue. My father was then instructed to cut the circuit breaker at the panel. That did not fix the problem either. Please explain to me the difference between unplugging a refrigerator and cutting the circuit breaker. Lowe's / Samsung Service Department sent a Sears Repairman. The serviceman told my dad "Oh. These units are so new that Samsung has not taught us how to fix them yet"! Between my father and the serviceman they located a pinhole leak in the refrigerant line. A part was ordered and shipped to my fathers house. Three days later the repairman showed up unannounced and told my dad that he would not be installing the new part but another service person would show up and do the work. The second workman never showed up and there was no additional communication with my dad. UNACCEPTABLE! Between me and my father we have sent dozens of emails to Samsung. We have spent countless hours on the phone trying to get through to someone who could help us. Samsung issued an e-coupon to order a new refrigerator. The e-coupon was invalid. We called again and spent countless hours on the phone being transferred to unhelpful departments. Weeks later we were issued another e-coupon...there are no refrigerators in Douglas County, NV to be delivered to my parent house. Apparently there are no Samsung refrigerators available in the entire state of Nevada!! 3-months later we received an email saying a refund is being issued. The refund cannot be activated using their system. Their 30+ year old refrigerator is now in their garage and works just fine. DO NOT PURCHASE Samsung products! You will never get them serviced properly and you will never get a refund!”

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Posted 3 weeks ago

“I never understood how vital genuine support was until I worked with Robinson and team. Their expertise, care, and professionalism turned my fear into confidence. Now I finally sleep peacefully at night.”

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Posted 4 weeks ago

“If I could give them zero Stars I would give them -10. Customer service for Samsung sucks. We've had our microwave for less than a year and according to the warranty we have to go through Samsung before we can go to Home Depot and get a refund. These people, don't care and they don't understand our situation. Worst customer service I've ever experienced in my entire life. I will never ever buy anything from Samsung again including their phones. And I'm going to tell everyone I know exactly what happened. We have a claim going and whenever we talk to people from Samsung they have no idea what's going on, we have to send the same information over and over and over again. Do not buy Samsung products. You will not be happy”

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Posted 1 month ago

“Happy to add my review . SAMSUNG APPLIANCE SERVICE WARRANTY SUCKS !!! Bought a Topload Washer. less than 6 months in it self destructed on the spin cycle. Basket went wobbly and DESTROYED all 4 sides from the inside out. After 6 weeks of very courteous telephone calls ,2 visits by the techs and assurances to just be patient "it's a process'' I was told that this was an installation problem, So NO WARRANTEE. BUYER BEWARE !!! READ THE REVIEWS !! This company CANNOT BE TRUSTED TO STAND BEHIND THEIR PRODUCTS !!!”

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Posted 1 month ago

“Theres too many things to list as far as what's wrong with this phone. Texting is almost impossible. There's blank pixels on the screen even though it's only six months old, every time you pick it up it changes screens taking you back to something that you were looking at previously. Its far more frustrating that it is useful. Never again”

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Posted 1 month ago

“The worst customer service in the industry.”

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Posted 1 month ago

“Was a loyal samsung customer until I had a 2 month old 8k QLED tv panel fail. Was accused by some overseas call centre person of damaging it. Made over 8 calls to attempt to get the problem fixed to be told it was our fault ( even though noone has damaged the tv) and we had to pay 100% of the repair ( over $3k). Couldnt even ring me back, instead they sent a txt message saying it was my fault and i had to pay 100% of the repair costs. Was offered a 10% discount voucher if i wanted to purchase another samsung product instead of assisting in repairing the tv. Absolute poor customer care samsung, you have lost a very loyal customer as well as others whom I have shared this with. Have also reached out to samsung for a response or even mediation to which they didnt even acknowledge or respond. Good job and excellent customer service samsung!”

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Posted 1 month ago

“Samsung are the most difficult company I have ever dealt with. They advertise cash back as part of their ploy to sell tvs and they then make it impossible to claim the cash back. They will be reported to the consumer watchdog as they are just deplorable. I will never purchase from Them again.”

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Posted 1 month ago

“First of all, where do I start from the beginning? I had a problem with my EARC input, I have a Sony receiver with ARC.. from day one I spoke to customer service they had me do many changes with my HDMI cable and the TV is very heavy so I can’t keep on lifting it off the wall by myself or bring somebody in there and pay them as I was sticking the HDMI to other imports you would see little scratch marks not inside the port itself on every port all my audio and video works except the EARC audio never worked from the beginning and it is documented. I called them from day one. Eventually, they said out a gentleman from Samsung, who was a subcontractor try to upsell me $500/$600 dollars for a part which he said it will take him three minutes and cannot guarantee it working after they replaced the part. Who in the right mind will spend that type of money when I have other inputs that I can use for audio plus I can use optical. After complaining and complaining I spoke to a supervisor which had a little attitude and did not agree with I was saying because they took all sorts of pictures and I said I don’t care how many pictures you took from them having me stick that cable behind the wall and miss him the input, but not breaking all the other inputs trying to put the blame on me. I am electrical contractor. I addressed things right away from my customers regardless I don’t try to upsell them if something came in defective on a circuit breaker panel I just replace it and move on at no cost. I am watching my TV through optical, but I feel that my receiver that ARC is not compatible with the TV. I think they should’ve told me that from the beginning they had me call Sony. He said it was a bad receiver and Sony said it’s not a bad receiver. We did a lot of troubleshooting at this time. My TV is working with audio. I am using optical, but I wanted to have that EARC correct it just in case if I replace my receiver in the future if it does breakdown, it is just one wire the stick in the back of the TV audio video, but my TV is hung on the wall as I said from the beginning, I do not want to keep on lifting it up and down. I talk too many people from customer service in the beginning they have me replaced wires they had me do all sorts of stuff which did not correct the problem they just passed the buck on me. I have all Samsung products in my house. I never had a problem with anything.”

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Posted 1 month ago

“I submitted my fold 6 phone for repair to Samsung service center MOE on 22 December 2025. There was a green line appeared on inner display without any external impact. After repair both displays (inner and outer) are dead. Now service center is blackmailing me to get it repair again without warranty. Phone is with service center MOE since I submitted on 22 December.”

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Posted 2 months ago

“Absolutely appalling experience buying directly from Samsung. We paid for installation and trade-in, and neither was completed on the first attempt. There was no advance call, despite this being clearly promised during checkout. The delivery staff were rude and unprofessional, and my wife was left genuinely shaken while she was home alone. What should have been straightforward turned into weeks of stress. It took three weeks and three attempts to complete the installation, and even then not all parts were delivered. This was upsetting, exhausting, and completely unacceptable for a brand of Samsung’s reputation. One of the worst customer experiences I’ve had. I would not buy directly from Samsung again.”

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Posted 2 months ago

“Purchased high end Samsung Refrigerator in 2019 for new home. Icemaker fell within the defective products and tore up within days of warranty ending. They replaced it after I saw a on line they were doing it at no cost, approx. 2022. The new icemaker froze up again after about two years and I have lived without one since. Recently was urged by real estate agent to call Samsung again. After a week of speaking with CS agents who seemed like AI, promises of call backs at certain times not to hear from them, and finally a response from someone out of South Carolina who also did not call back at designated times. After I texted a reminder she responded and offered free parts if I covered the labor costs, which she could not give me. Received the service ticket text that I would pay $140 in advance plus unknown service call charges based on time spent and a fee for additional person, I asked what kind of warranty this icemaker would have and it was only 90 days. I am unwilling to agree to these expenses for a known defective icemaker on an already 6 yo refrigerator. No one at Samsung CS seems responsive to problems and are not helpful. It seems this is how Samsung trains them to handle problems or they are AI and have no ability to think and process information.”

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Posted 2 months ago

“We purchased a new fridge after our renos 10 years ago and since then the fridge broke down and water came out of the fridge leaking all the way to the basement from the main floor. We finally got that fixes and after 5 years each shelf in the fridge has cracked. I would think that they would last a little longer. My husband had to duct tape them so they don't crack any more. The shelves are pricey and does not make sense to buy them as the fridge probably won't last much longer.”

Samsung 1 star review on 25th January 2026

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Posted 2 months ago

Samsung is rated 1.2 based on 4,750 reviews