Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,434 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

Samsung 1 star review on 1st December 2024

Tiffiny Adams

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. Samsung doesn’t warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said… on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service representative came and included on video chat a Samsung representative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service rep and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves I’ve used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is “defective”. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass Samsung glass cooktop review !!!!!!!!BUYER BEWARE!!!!!!!! Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. Samsung doesn’t warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said… on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service representative came and included on video chat a Samsung representative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service rep and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves I’ve used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is “defective”. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass when cooking. BUYER BEWARE! when cooking. BUYER BEWARE!”

Helpful Report

Posted 1 day ago

“I bought a Samsung phone in the Xfinity store with a warranty. After 5 months it stopped working, and I asked for help. At first they answered me by SMS, provided a phone number and address, but unfortunately they do not work. I wrote to them about this, but did not receive any more answers. I have been trying to solve the problem for a month, but the store completely ignores my requests. I am very disappointed with this attitude towards customers. San Jose California 95129”

Helpful Report

Posted 1 day ago

“85" tv. Non existent customer service! No option to talk to a person to troubleshoot? Text only? Absolutely no help. Gave up after 3 hours, which the majority of that time was waiting for a response. Very disappointing! Will never buy another Samsung product again. That's what I get for trying something new. Going back to Vizio. Have always gotten great service from them.”

Helpful Report

Posted 2 days ago

“I had bought Samsung washer and dryer in last December 13 2024 at my new home and i had not used it more the six months and its started giving me trouble. I had complained about it at SAMSUNG costumer service, it was manufacturer defaults, at my first complaint my husband and I had submitted all required documents about washer’s purchase, it was under warranty period, they said we cannot do anything else then try to fix it, so they send technician to check it then that technician just oped the machine and checked it and told us that it is manufactured default,but still they have ordered parts which will need to fix it, they made my house there service lacator. After that another service man is coming after one week with all parts which had to replace. He is doing 5 to 6 hours service in my house with that machine. And after fixing he told us it’s fixed but if you get trouble again then we have to call SAMSUNG costumer service again. We have send all pictures videos and even they talk to is on video call. They are just making excuses. Now SAMSUNG costumer service people told us forget about previous purchase and now buy it again and then give them new purchase receipt. We are so frustrated now, the costumer service is so bad at Samsung. They don’t wand to listen customers problem at all, they just want to fill their pockets. People please help me to solve this.”

Helpful Report

Posted 1 week ago

“The most incompetent company personel I've ever encountered. wrong band for galaxy ultra watch received, called 2 days after Christmas to exchange, , received as a gift, the return window closed December 27th, 14 days after purchase. all others allow minimum 30 days, most till January 31 , 2025. Offered a $50 promo for new purchase, still costing me $30. Had to make 6 calls to finally receive the code, then offered $100 promo for my aggravation, never received the second $50, and the first promo didn't work on the samsung site!!! The absolute worst exchange, always telling you don't worry , we will escalate the concern & have a remedy. Seriously. If they were 1% as competent as they were polite, I would not be writing this review, still can't mentally reconcile what a bunch of ignorant individuals are managing customer service, and that includes the" supervisor" I spoke to on the 5th call. Wake up!!! The question of won't went wrong should be changed to what went right, would save alot of typing.”

Helpful Report

Posted 1 week ago

“I wish I can give negative 20 stars. Same nightmare as the rest. Awful customer service. Reading a script without actually understanding the issue or giving a damn. It’s like one big scam or something. I’ve been fighting with them about my product and my money for 3 weeks. Unnecessary and ongoing stress.”

Helpful Report

Posted 1 week ago

“Less than12mths.bought updated toSam.9,bc charging port ofSam.8was going.Now Sam9 twice the power port sucks,bad,i dont treat bad,but twice now have had to take repair replace it.The most used part is weak bad pathetic. Now it wont rotate&only if find a game then able get rotates position,can only do goes,one way. &it keeps the audio hickups issue, now going to look for another brand, bc the warranty does sucks.I want rotate back,&no voice in teruptions during video,ppl voice blanks cuts what did they say.I dont know tried but cant find fix. So ports cords, are going to be replace intent byCo soon,cables be changes. But weak cable recharge port,it isnt good. And how heck fix issues hands up in air. Bc going back to default what will loose,bc not everyone born to be IT savvy. And hard find where i live,tech.persons,who can help.”

Helpful Report

Posted 1 week ago

“They have a no return policy on open box products.”

Helpful Report

Posted 1 week ago

“Very very poor customer service they really don't care about the customer and they're experience. Had issues with some Samsung Bluetooth headphones and all they did is make go from store to store to finally send them back to them and had to take them to a UPS store without any consideration for the customer. If I could give a negative Star I would!”

Helpful Report

Posted 1 week ago

“Samsung does not care. They have the worst support I have ever experienced. The one thing they have convinced me of, is to never again buy any Samsung product. I recently purchase a Samsung Q60DB 75" Smart TV, I attempted to login to my Samsung account to register it, and the two part authentication they require does not work. Never got a code texted or called to me. I contacted support after about an hour on hold and they made it clear they didn't give a damn. They told me to wait a few hours and try again. Fortunately I had not unboxed the 75" beast, so I arranged to return it to the vendor for a refund. I will spend my money with a brand that actually cares about their customer. The one thing that is sure, is that I will never buy another Samsung product in my lifetime.”

Helpful Report

Posted 1 week ago

“Over the course of several orders during 2024, Samsung takes the prize of the absolute worst customer service I have ever experienced. Every issue requires multiple instances of Live Chat or email exchanges, with different information being relayed depending on who you speak to. This is on top of the random cancelling of orders, often meaning you'll miss out on time-sensitive deals and extremely inefficient and limited returns process. At this point I'd sooner pay a little more just not to have to deal with these clowns.”

Helpful Report

Posted 1 week ago

“samsung.com Jan 1, 2025 Changed my address, Ordered a tablet. Order populated with the wrong address even though I changed it. Called samsung to change address. They said they couldn't. Told them to cancel the order. They told me they would once they put of a 75 promo. A day later they did not cancel the order, it got shipped out. Called them back. They called FedEx to cancel the order. They still delivered it. Now they are telling me to either get a police report or I can't get my money back or the tablet.”

Helpful Report

Posted 1 week ago

“Purchased a 34” monitor in October ( it was on sale at this time) for a Christmas present. Turns out the monitor was too large for the persons desk and I couldn’t return it to Samsung. Seems their “return window” is 15 days after the purchase. Even though Samsung understood it was a gift that wasn’t opened until Christmas Day, they didn’t allow an exception or a grace period. TERRIBLE CUSTOMER SERVICE. WILL NOT BUT ANY SAMSUNG PRODUCTS IN THE FUTURE. Be sure and check the return policy wherever you buy a product. Seems even a Christmas gift doesn’t warrant any special accommodations with Samsung!!!!”

Helpful Report

Posted 1 week ago

“Just bought a Samsung Galaxy Z fold6. I set a 4 digit pin to open the phone and after using this pin several time with no problems, I could no longer access the phone. Working with their online tech, I was told that I needed to go to an authorized Samsung repair shop. I now learned that this is a common problem with their phones and the only solution is to reset to factory settings. If you have not already backed up your data, everything will be lost. What a rip off, pay $1800 for a phone with software p-roblems and the pay $100 to get it reset as the process from Samsung didn't work.”

Helpful Report

Posted 2 weeks ago

“If I could give less than 1 star I would! SAMSUNG has the absolute WORST CUSTOMER SERVICE ON THE PLANET!! I ordered a new microwave on Samsung.com on Oct. 25th. Here it is December 31st and still have no microwave or refund after being assured that I would. Have called every week since the ordered was not received. Was told I would get a refund for the full amount 3 weeks ago. It's been 3 weeks and still no refund. Call every 2 days and get the run around. Everyone gives same answers to question word for word. Everyone makes same request and promises a callback or refund within 48 to 72 hours. I never receive either. I have always lived samsung but will no longer be a customer of a company that could care less about the customer.”

Helpful Report

Posted 2 weeks ago

“The absolute worse customer service experience I have ever had to deal with. Keep telling me the remote that came with my TV is not compatible to my TV, I've used it a year. Said my warranty expired a year before I purchased the TV. I have the receipt. They are rude slow to respond uneducated to help I found more help on YouTube.”

Helpful Report

Posted 2 weeks ago

“There costumer service sucks, bunch of snowflakes and Karen's. They make junk phones just like apple. The batteries are worthless and after six months mine won't charge, I did not get a cell phone so I can use it like a wall phone. This monopoly needs to be broken up and dismantled tbh.”

Helpful Report

Posted 2 weeks ago

“Look Samsung i bought the samsung galaxy s24 and I loved it the main reason why I bought it was so I could have a good quality phone for games and then when I was playing with my friend and talking to him at the same time my phone started black flashing like it was turning off and on what type of service do u guys offer for gaming cuz when I was gaming on my new s24 it was turning off and on like hell this is and not to mention I have been a samsung user for 5 years so I'm just gonna wait one more year and I'm going to get a phone from oneplus because they have 5 star ratings unlike u guys that have 1 star”

Helpful Report

Posted 2 weeks ago

“One of the words service company they are not claiming warranty on there products”

Helpful Report

Posted 2 weeks ago

“worst customer service ever I have a refrigerator under warranty and cant even get it fixed unless I pay for it. (under warranty still)”

Helpful Report

Posted 2 weeks ago

Samsung is rated 1.2 based on 4,434 reviews