Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung has the worst customer interaction with customers to resolve issues. I purchased a water filter from the site for my refrigerator which ended up being not compatible. (Grant it that website recommended the model based off of my appliance model #) I then reordered the correct part and called to receive a refund on the first. I was told a restocking fee was needed to process the refund via email notification. The email link doesn't allow you pay anything just gives you the order receipt. I called customer care 4 times and was met with the same " I'm sorry this is happening to you" I will never buy another samsung product again.”

Helpful Report

Posted 1 day ago

“I bought a Z fold 6 during the pre-order promo deal. During the process of purchase, Samsung REQUIRED I pay off my trade-in to complete my purchase. I did as prompted THROUGH the Samsung website. The mistake I made was assuming that Samsung would communicate with my provider that the trade-in device had been paid in full. THEY DID NOT! Even spoke with Verizon, whom said Samsung is the responsible party since I purchased through them. I have contacted Samsung countless times about this issue and they say it's Verizon's issue. It's a broken record. Unfortunately, I chose to use the Klarna option and pay my new phone in 4 payments so there is no record of paying off my trade-in. I've lost $450 to Samsung and am still paying for the trade-in with Verizon! CUSTOMER SERVICE IS JUNK!”

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Posted 3 days ago

“You need a no star to rate this company, and the service company is just as bad. Read the reviews there not wrong.”

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Posted 3 days ago

“AVOID AT ALL COST! If you value your money, time and emotional health steer clear from buying their products. From my experience here are some of the few reasons: 1. Significantly poor customer service and after service care 2. Does not honour warranty and Australian Consumer rights 3. False advertising (products not durable as advertised, customer service care not as advertised, able to do what products of their kind normally do) 4. Breaching consumer law (products sold has several products has problem, or series of problems, that would have stopped someone from buying it if the problem had been known but they have not acknowledge this or try to remedy the issue. Instead defaults and stubbornly biased with the lacking evidence their internal team provides to blame the issue on user fault) 4. Lack of transparency (summary of interaction and copy of assessment outcome are not provided despite formal request) I was sold a faulty Flip 5 phone that started to cause issues 3 months post purchase. Was repaired but issue occurred again 5 months after. They refused warranty stating it was user fault. Responses from all their rep sounded scripted and almost automated. I cannot believe how they can continue to conduct business this manner despite multiple complaints and even being featured in current affairs. I guess they are too “big” to care and can getaway treating average Australians this way”

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Posted 4 days ago

“poor quality and customer service and bad warranty practices. samsung will not honor their warranty even if it still has warranty”

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Posted 5 days ago

“Garbage! Never buy it again!”

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Posted 6 days ago

“I order a dryer and then in 2 days the dryer started making scratch sound. The person from Samsung came from warranty department. He said the products cannot be fixed and need to be replace. I called the customer service they said I am out of replacement window and cannot replace and now it cannot be fixed. I would never suggest anyone to buy product from Samsung again. Worst service and worst products. Will never in my life will buy the Samsung products.”

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Posted 1 week ago

“It sucks!! It sucks and it sucks!!”

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Posted 1 week ago

“Samsung is awful. Hung up on me twice. I’ve called four times about my microwave. Simply can’t get a template to my house. So I can put the microwave up above the stove. I just need a template where to put the screws and they cannot figure out how to simply put it into the system. Worst customer service ever I had to leave a review.”

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Posted 1 week ago

“Honestly Avoid. (The warranty is not existing) My phone turning off itself after it closing, so I sent it back for repairing UNDER WARRANTY They said : Unfortunately because of the chips on the hinge, the warranty is not covering anymore. so the repair £ 319 Unbelievable. They find a reason for charging you. I spent nearly £8 000 in the last 5 years for the samsung phones. True to my business. Never again.”

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Posted 1 week ago

“Bought the new Samsung Galaxy S24 ultra as a treat because it came with a promotion for a chrome book which I wanted for University. They expressed they sent me an email asking for proof of purchase, which I never seen, even though everything was dealt with in the store shop when I bought the phone. I phoned them today to chase things up after being away for 3 weeks dealing with a family matter and they have closed the promotion off so now I can't be given the chrome book. After spending thousands on a phone and they can't even be kind enough to offer it to me. Not happy, won't be buying from Samsung again, felt like they really cheated me.”

Helpful Report

Posted 1 week ago

“If I could give zero stars, I would! We have a Samsung refrigerator which was here when we bought the house. It was manufactured in 2019; we bought the house in Feb., 2021. There were some parts that might've still been covered under warranty, so when the freezer's temperature went way down, I called Samsung first. The customer service person I spoke with walked us through some troubleshooting things & said it might take 24 hours to see if that worked. It didn’t, so I called back & was given the name of a specific appliance repair company in our area which is their designated company. The CS person I spoke with this time said that I’d probably be asked for a copy of the receipt. Since I’d already told her that the refrigerator was here when we bought the house, she said to just reply we didn’t have one. Samsung then started texting me information. They said it would take 1-2 days for this repair company to call. Thinking it might be faster if I called them directly, I looked them up & tried calling. No answer/no voice mail. The following day, a text did come asking for the receipt. I replied appropriately. The following day, still no contact from the repair company so I called Samsung again & reported all of this. In the meantime, I tried to directly call that repair company again. Still no answer/no voice mail. (I might add that I looked up reviews on the this “Cone” company and they were not good, to say the least). The following day, another text requesting a copy of our receipt. Again, I responded appropriately. No contact whatsoever since then. I called a local company myself, based on recommendations from neighbors. They arrived, fixed the problem efficiently, & also told us that the original compressor had been replaced at some point. Based on when we bought the house & the manufacturing date, that would’ve happened probably less than 2 years after purchase. Based on that & the complete disregard for getting our appliance repaired, we do not plan on purchasing ANY Samsung items again! One disclaimer: each of the 4-5 people I spoke with tried very hard to help; seemed to genuinely want to help. It was the process that I would give zero stars to if possible. (1 seems to be the lowest). Continuing on down this form, it asks how quick the company replied. The first 3 or 4 times, it was by phone call, so immediate. After that, 6 days with no communication. How would I rate customer service? The people I spoke with seemed to be trying to be very helpful. The customer service process, however, was abominable.”

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Posted 1 week ago

“I bought a Samsung tv and it lasted 2 years, the last update killed my tv. It now crashes every time you use an app. It shuts my tv off, automatically turns it back on and goes back to Samsung channel. I called support and amazingly enough my warranty just expired 3 days ago. It’s been doing this for 2 days. Troubleshooting through everything and nothing fixes it. They told me I would have to set up an appointment for service but couldn’t tell me how much it costs. Not even a ballpark amount. So I will never buy anything from Samsung ever again.”

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Posted 1 week ago

“Paid for products I did not receive. This was on 9/26/24. Samsung keeps giving me excuses and will not issue a refund.”

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Posted 1 week ago

“The worst company in the world Their customer service is trash. I've been having such a hard time with them and they're giving me the same excuse saying they'll give a call back and never does. The worst! So upset I purchased their products and warranty.”

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Posted 1 week ago

“Galaxy s24 ultra is a piece of junk! This last update has made this phone the slowest phone I've ever had and I am 66 years old, I've had many phones. This phone never worked right for the day I got it. I was told that I could send it back to Samsung and get a refurbished phone. The last two times I did that with other models, the refurbished foods that I got back still had the old persons information on it and the phones were broken. I thought I would give them a chance again but never ever again. I'm getting rid of this piece of junk and going with Apple instead! For the $1,200 that you pay for this junk phone, the company should at least give you a new one not a refurbished one that they never fixed! My communication about this junk phone was with T-Mobile, my carrier.”

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Posted 1 week ago

“Very bad experience I bought refrigerator technician came and said compressor problem and parts we need to order...again after 3days one more technician came and said we need to replace refrigerator... Very bad they don't do proper work and say nonsence stories...”

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Posted 1 week ago

“I recently had the pleasure of enjoying the service of CLOUDPHONECLONE and I must say that they exceeded my expectations In every way. After reading many reviews and doing my research, I decided to reach out to them for assistance in accessing information from my spouse's phone discreetly. From the initial consultation to the outcome, CLOUDPHONECLONE exhibited its unparalleled excellence, unmatched knowledge, and exemplary guidance. They achieved seamless access to the device and expertly navigated me through the process with crystal-clear explanations, ensuring I had a clear understanding of every step. Their organization's protocols and meticulous attention to detail impressed me, while their warm welcome and comprehensive elucidations instilled a sense of serene confidence. The entire procedure was executed with remarkable efficiency and I received the requisite information within a mere two hours. I wholeheartedly endorse CLOUDPHONECLONE for anyone requiring exemplary cybersecurity help and solutions. Their unparalleled proficiency, expedient service, and crystal-clear communication elevate them to the pinnacle of their profession. CLOUDGEEKSYNC @ GMAIL . COM CLOUDPHONECLONE @ GMAIL . COM CLOUDPHONECLONE . COM”

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Posted 1 week ago

“Ordered a new phone online a month ago, it never got delivered. After 2 weeks it ended back in the hands of Samsung whom have yet to process a refund. After being lost in transit they offered no assistance whatsoever leaving me with a phone. As of right now I am still waiting for a refund for the device and accessories I never received. Have had to contact the bank for a chargeback as I have proof it was not delivered to me and that it was successfully delivered to Samsung who are refusing to process a refund. I have had a chorus of excuses and 3-5 business days means nothing to them. They are all talk and no action. It has now been over 5 business days since I have had any response from Samsung despite numerous efforts on my part to make contact.”

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Posted 1 week ago

“in 6 years my frig quit 3 times.. ice maker seems to take the blame but you only know it's more than that when you notice your freezer is 50' how long has it been off ? about 350.00 Meat each time ! I am SO done with Samsung ... I expected better than that ! Unfortunately My entire kitchen is Samsung .”

Helpful Report

Posted 2 weeks ago

Samsung is rated 1.2 based on 4,354 reviews