Bought a new dishwasher directly from samsung. Product is amazing but 4th party installers were the most unprofessional people I've ever had in my house. They made me feel like I was being robbed for cash when they kept demanding it and said they will follow me yo the store for it. The cash was for the extra work needed to finish install. When I refused to give them cash and said have samsung give me an invoice they started getting disrespectful and confrontational. This made me kick them out of my house and I then realize the level of screening that samsung does is non existent sending people like this into your home. After they left I then realized I had a error code on my dishwasher and it leanes out of its pocket when you open the door making the install just as bad as their customer service. If samsung could hire reputable installers I would give them 5 stars but based on this experience I had is why I only give 2. I am a big fan of their products from tvs to washing machines, fridges and now dishwashers. Please samsung do something to make sure your customers have a pleasant experience when they let strangers into their homes. Letting people into your home is a big deal to me and it should be to your company also.