Tried ordering a replacement water filter online, but as soon as I hit the subscribe/purchase option, the screen just sits in an endless loading state. Tried the online chat option to figure it out, and I was given a number to call. Called said number and ended up at the wrong department (my bad, hit the wrong buttons). Gentleman who answered was polite, said he would transfer me to the correct department. I sat on hold for 45 minutes, and then the next guy who answered SAID THE EXACT SAME THING and put me back on hold. No thanks. Hopefully Lowes sells the product in store.