If I could rate a zero I would. What a f**cking headache. Ordered a to-good-to-be-true washer and gas dryer in November, which didn’t attempt to be delivered until Febuary 23rd. We paid for gas install and haul away. At the time of delivery, the guys informed us they could not take our appliances because the gas dryer was still hooked up and they were not licensed to uninstall/install gas. So, they took our new appliances away and we received a 2nd delivery date for 6 days later. 24hrs prior to our NEW delivery date, they NOW informed us we had to reach out to this 3rd party to schedule an uninstall/install for our old dryer and new dryer date, which we were told in the beginning our driver WAS going to be able to uninstall and install our dryers. Long story short, We paid for install and delivery, assuming it was going to be installed and hauled away the same day, but nope. They didn’t have a driver available that also uninstalls/installs gas so, they WERE going to just drop off the new appliances (mind you, we do not live in a big home, so no room for a new washer and dryer to just hang out in our kitchen and for it not to be in the way). We could not even schedule a gas guy to come out until the appliances were actually delivered..which we, then, would not have even gotten a call back for 24-48hours to schedule, then WHO KNOWS when someone would come out to disconnect our old one and connect our new one. And then the problem would have been that the gas guy wouldn’t have been able to help us move the old appliances and stack the new ones, but wait, remember? WE PAID FOR HAUL AWAY!! So when is Samsung’s 3rd party company going to come back out and pick up our old appliances?!?! Just an absolute chaotic mess of a headache. I will never order from the Samsung website for ANYTHING. Ever. And I really advise you to order from a store directly. Go in, talk to an associate, GIVE THEM THE SALE, and make sure you get the specifics about the delivery and install. I need a glass of wine in search of my new washer/dryer set. Cheers folks.