We bought the high end Samsung Tuscany kitchen suite through Home Depot. It took several months before we received our fridge but understand due to Covid circumstances. The delivery drivers noticed a 2 1/2 in. dent in the front of it while unpackaging. We reached out to Samsung customer service and they offered us a partial reimbursement for the fridge if we choose to keep it. I explained to the rep that I did not want credit or a gift card. He explained the gift card is the type that you can take to your bank and pull off cash from. Waited a couple months and finally received it only the bank said you cannot get cash from this type of card. I reached out to customer service. They kept putting me on hold. Spent an hour on the phone with them. Long story short one of the supervisors, employee # 3784487, basically told me that because I received the gift card (that has not been spent) they will no longer be able to exchange my fridge out for a new one (which is what I paid for) and could do nothing else for me. She refused to give me her Supervisors info. Said she reports to the corporate office but refused to say to whom she reports to there. I will be elevating this to corporate but Buyer Beware!!! They are dishonest and do not even try to correct their errors.