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Sasha
Literally avoid this company at all costs!! I've been trying to take them up on an amazing deal I saw on their website, and I repeatedly got the message "Sorry, something went wrong. Please try again later." Eventually a customer service lady told me to take everything out of my cart and add it again. Suddenly everything was hundreds of dollars more. She said, "yeah, prices change from time to time." TIME TO TIME?? That was maybe 30 seconds! I escalated to her supervisor who was also rude and she said to send in screenshots and they'd price match. I tried to order again and kept getting the message, "Sorry, something went wrong." They refuse to place the order over the phone. They cannot tell me what to do - I've tried to order this package on my Samsung phone, my Samsung tablet, a chrome book - all on both google chrome and Samsung internet. This has been going on since this past Saturday. The "resolution" they sent me was to clear my browsing history and try to order in incognito mode. Did that, and now the tablet is out of stock. I am trying to spend $1500 on their site. Why is it so difficult? I'm currently debating joining the Apple cult. Currently on hold with my 8th Samsung Customer Service employee, as they apparently can't connect me with any other department.
3 years ago
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Samsung has a 1.2 average rating from 4,365 reviews

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