Customer service is the worst ever. They refuse to do a direct replacement of a 3 month old TV. 10 / 16/ 2020 Scored an awesome deal on a 75inch. RU9000 series 4K TV at our local BJ's. It was marked $800. This was brand new in a factory box on the shelf with several others. So not an open box or display unit. About the end of Jan. or Beginning of Feb. the TV lost it's picture and then the sound. Then the TV started cycling on and off, on and off, on and off along with the Red indicator light on the center bottom of the TV. The remote had no control what so ever. Had to unplug TV to get it to stop. Let it sit for a few minutes and the same malfunction started all over again. Left the TV unplugged over night and still no change. I had previously registered the purchase of the TV with Samsung, so I contacted the warranty department and let them know what was wrong and the information of my registered TV. I waited several day's before I got a response. They now wanted my TV information , again along with a copy of my purchase receipt with full details on the receipt. I sent them the information and waited several day's again. Finally I got a reply and they said they had no service personal in the area and to contact them so they could make ( ACCOMMODATIONS ) What? What are accommodations? Called their 1-800 number and went through the whole voice activated program, before finally being connected to a representative. After going over everything with the representative I was assigned a case number. Then they forwarded me to a division called CASE MANAGEMENT ! The kind voice answered the phone after several agonizing minutes of loud crackling music. I had to explain the whole story again start to finish and the rep say's they need a copy of my receipt. He could not find it in the records that I already submitted. He gives me a text message so that I could reply with text containing my receipt image. After reviewing what he had , he said they did not have one in stock at t warranty department, but he could offer me a coupon for Samsung .com or give me a purchase price refund that could take 4 weeks. I said no unless the coupon was good for the exact model TV at Samsung.com. He said no it would only be good for the purchase price. So because I got the TV on sale, they would now not replace the current TV with a new one of the same model. He said I could check back in 2 weeks to see if they get one into stock. I asked if they could put my name into a cue for a TV when they arrive. The reply was no their system is not automated and they need to check inventory manually. So I waited and called back at a latter date. Guess what, had to go through the whole scenario again. Person on the other end say's they checked inventory and they don't have any. My reply was well Samsung .com has them so just give me a coupon code to get one. Nope, can't do that, different inventory !!! Every time I call them they give me the same run around. I have asked for someone from higher up to contact me and I am told we are case management we are the higher ups. They all use the same script and just change their names when they answer the phones. I have asked again for them to add me to a list or be put in the logistic cue and all they can say is their system doesn't work that way. What kind of archaic system are they using that they can't order a TV or track inventory or shipments ? I even went to Samsung on Face Book with my concerns. A mystery person ***** sends me a message say's she wants to help resolve my issue. ( More like their issue ). Anyway she replies and say's see would take it up with the team and get it corrected. A few day's pass and I get a message from %%%%%%%% now not *****. It say's Hi George I am with CASE MANAGEMENT and checked inventory and we don't have that model currently available in our inventory, so all we can now offer is a refund. Please let us know if this is agreeable ? WOW, if that message doesn't sound familiar. Please don't anyone ever buy another Samsung product, if you value your sanity. The customer service robots are clueless and not willing to go above and beyond to do what's write. Matter of fact one of their CASE MANAGEMENT PERSONAL stated to me, WELL I guess you get what you paid for. That was after they were not willing to replace my product. Really ! If I paid full price instead of sale price for the same product, would it be of better quality ? Because I got this same model TV on sale instead of full price he feels the product I bought is inferior and that's what I deserve. We have now been watching a 32 inch TV that's over 15 years old. We had already sold our 10 Year old 55 inch V**** in order to install a useless 75 inch HD 4K Samsung dead mounted fish.