My ice maker broke 3 times in 3 years. Repair men sent out but repair never lasted. Samsung decided to refund me 1/2 the cost since it was 3 years old. I accepted that. I was originally promised a direct deposit in 5-7 business days. It never came. I called and was told oh no it’s 7-10 days and was sent an email showing this. 10 days go by I call again I’m told the deposits are done Tuesday and Thursday so it will be today or next Tuesday. Well, today is Tuesday. Still nothing. I just got off the phone and was told by a supervisor that it’s 21 days not 10. I sent him the email I received saying 7 to 10. All he could say was sorry for the misinformation!!! Meanwhile I already purchased a new GE refrigerator for 3700$ and replaced the warped floor caused by the leaky Samsung refrigerator. Please be careful. Their customer service is dishonest.