My tv remote has been getting hung up and would not change the volume. Called customer service and a very nice gentleman helped me to reset it and it worked for a mere two days. Tried the same same steps and was able to get it to work for as long as the tv was on. Well, got tired of having to unplug my tv constantly and resetting the remote and called customer service again yesterday. Had a lady on the phone, whose name I could not understand, anyhow. She had a different kind of vibe from the get go and during our conversation of trying to fix the problem and I tried to figure out what she was talking about, she had the nerve to tell me, “if you would just let me talk”, that was the first, oh heck no, for me. Long story short, we were not able to get it to work and she told me I needed to purchase a new remote. Wait up, isn’t my tv still under warranty? She told me no, and I was like, talking to my husband in the background asking when we got the tv, and I told her again, it should be still under warranty. She kept on saying my warranty expired, well me thinking Ialways buy extended warranty on all major purchases. Plus I we have 4 tv’s, so I could not exactly remember when we bought the tv. She kept saying there is nothing I can do in a very annoyed tone. So I was like “ attitude is not necessary low voice. Anyhow, she said no. I replied, “ I guess this is how Samsung is making their money”. She gave me a number to call to buy a new remote. I was frustrated at that point. She asked me if she could help with anything else to which I replied “no thank you” and hung up. So not even 5 minutes after that call I get a text message (never gave HER my cell number. Gave her my home #. This lady sends me, the customer, this message. And actually you had the damn attitude over the phone. I was nothing but nice and you had a nasty attitude because your tv is years out of warranty. Fix your attitude. Not my fault. Oh and I am the supervisor. Have a great day!! What the heck? Who or what gives you the right to send a customer a nasty text like that? She took it up on herself to go into my customer profile from a recent call and use my personal information to send me this text? Samsung is making some bad choices for their representatives who find it necessary to send this type of text to their customers. Very unprofessional to say the least!