Absolute worst customer service. Never ever buy any Samsung washers. Bought first on. Within a year, the washer was shaking and vibrating so bad it was moving 4 inches across the floor eveytime. You have to spend hours and hours on hold with customer service. It took 4 phone calls before they would even let me talk to someone to send a proper repair man out to look at it. Let me say the washer was always level, and never overloaded. Repairman came and send the cost of repair outweighed the cost of machine. It was over a 1000$... after fighting with them as the machine was still very new I got warranty to cover a new one same model. Began having a drainage issue with it 6 months back. Was actually lucky this time as they ran through the support system a little faster and sent a competent repair man. Now, 2nd machine is doing the exact same shaking and moving along with a leak now.. called Samsung... spent over an hour on hold the first time... the service person finally picked up and could not hear me.... this has happened now exactly three times and still on hold right now for third time today. Absolutley done with Samsung home appliances and their terrible customer service that they refuse to fix. They shouldn't even be allowed to manufacture home appliances now at this point by how much they break down with terrible support help to fix even minor issues. Buy any other brand but them!!!