One star is giving them too much credit. Their "Processes" and appalling customer service is unacceptable. Had issues with a month-old dishwasher. They claim they couldn't find a repair person within 100 miles radius. Therefore, they would refund me. First I was told as soon as I text them the pictures of the refund agreement, I could have a direct deposit (secure) set up so payment would be received in 1-2 days. After I sent the paperwork, the story then became a mailed check - that wouldn't be processed for 14-21 days. So now I have NO dishwasher and now have to wait another month for the check to arrive and then use my time to find and buy another dishwasher .... and let's not forget that I will also have to pay to have this one recycled. *Please note - hand washing dishes isn't the end of the world. It's the PRINCIPLE of Samsung giving no regard or taking into consideration their CUSTOMERS' time and value. I will NEVER EVER buy another Samsung product again. Never!