Where do I start? We purchased a new Home Audio system through Samsung directly on Black Friday of 2019. It wasn't working right over the summer of 2020 and we thought it was an issue with the optic cable. Finally got around to getting a new optic cable and connected it to find that the issue was the same and since I was next to the unit, I could hear that it sounded like it was rebooting over and over. I googled it and found that this was an issue that happened over the summer to MANY customers worldwide and the option to hard reset is not available so it has to be sent in to be fixed. I called to have it fixed and asked that it be free of charge since the issue is at no fault of my own and was told a ticket would be created. I contact the Techeim Inc where the person I spoke with said she needed to speak to a manager and put me on hold. The call was disconnected. I received 3 phone calls back but she pretended she was unable to hear me each time. I called back and spoke to ANOTHER representative who advised our unit was from 2015 and was way out of warranty. I then questioned him as to why we received a 2015 product when the item was purchased in 2019 which he was unable to answer. We are what we would consider loyal Samsung customers...appliances, phones, watches, TVs, home audio systems (2 of them) and we get the runaround on a service repair that is a Samsung software issue and will never purchase another Samsung product again.