Refund due to defective washing machine Worst customer service (washing machine) I have ever experienced. 1 - Had a computer tech company contact me to repair the washer. Had to re-contact to get a washer repair person. New showed for 3 appointments over 6 weeks. 2 - Decided to go for refund and get rid of the problem washer. It took 3 1/2 months, multiple phone calls, sending (e-mail, as text attachments, faxed the form and pictures) pictures of washer label that they could never find 3 - Called at least 8 times and was assigned a new tracking number each time 4 - Finally got paperwork for refund to fill out and send in, and again multiple ways of sending it. none of which could they seem to find. 5 - Followed all of their instructions to finally get told by a customer service person that the procedures had changed - WHOOPIE, NOT 5 - Got a really shock yesterday in the mail - my refund check arrived. I'll cash that today in case they should try to rescind it. I would not put that past them.