DO NOT BUY AN APPLIANCE FROM SAMSUNG!!!! I bought a dryer from Home Depot. I also purchased an extended warranty. It takes over 2 weeks to get one, that is after you pay for it of course - $1000.00. Then it fails to dry. So my husband opens a ticket, we jump through hoops upon hoops, they say that there is no repair person in our area and they will give us our money back. But they don't like the look of the receipt, the want the receipt to look a certain way. I personally don't control the universe so I have no way to get a receipt to look any other way than it does. Next they want the sticker on the back of the machine that has the id number on it - and it cannot be damaged in any way. So after spending 20 minutes taking off the sticker, I sent a picture of it and the "customer service SPECIALIST" said I was good, that everything was in order. The next day I went out of state to have surgery. 3 days later I was told that my refund was not going to be honored because I had given them a picture of the wrong sticker. Then they told me that my "ticket" would be suspended until I returned home - 15 days later - I asked to speak to a supervisor - which I had to wait 24 hours to talk to. After spending 20 minutes on the phone the supervisor "Penny" asked what Home Depot was going to do for me. Like it was Home Depot's problem. SERIOUSLY! Next she said that maybe she could have this matter reviewed by someone else to see what they could do. Did I want her to do that? I told her No, I wanted to wait and have this matter linger for another 3 months because I had thousands of dollars that I could just throw away and not use. Next I called Customer Services and asked to speak with a supervisor. Maria, who saidly could speak English about as good as I could speak Hieroglyphics - finally gave me to Cesar. He was talented enough to speak English well enough. He was the floor manager of the Customer Service Department. When I asked him if he had any idea what the rating was for Samsung's Customer Service he implied he had no idea. He suggest I wait to get my money back. See these thing just happen and well, nothing can be done about it. Apparently he has a money tree in his back yard and can just buy dryers left and right and deal with wet clothes for months. Please do yourself a favor - do not buy a Samsung.